Your Questions Answered

PLEASE OPEN AND CHECK ON ARRIVAL

Step One
Open and check your items against your in parcel delivery note. Open everything as smaller items we usually add into the scooter box for safe travels and to lower waste packaging materials.

Step Two
Use our helpful build guides to get your product up and running quickly.

Step Three
Need help? Talk to one of our experts online.

Our easy delivery schedule will show you when your items should be dispatched. See it here

Once your order has left the warehouse you will be sent a despatch email which has a tracking link inside. Please check your inbox and spam folder for this message. You will also receive a text from the courier team on the day of delivery with a delivery time window.

You can also track your order from within our live chat tool.

Which items are missing?

A Design Your Own Scooter or Personalised Accessories or Scooter
We make these scooters and accessories to order and despatch together with your standard items. Your order will take up to 10 working days from the date of purchase. If it's over 10 days please get in touch.

Regular Scooter and Accessories Orders
Firstly please quickly check your order confirmation to confirm the items were included in the original order. It's easy to have missed an item off your order especially if it's an order with more than one item.

My item is showing on the order confirmation but it's missing from my parcel.

Unwrap and check each box in your order
If your item is a small accessory it should be packed within your main scooter box, this is something we do to keep all items together and for safe travel. The smaller items will be wrapped in a brown parcel paper within the scooter box and may have moved towards the bottom in travel.

Check the courier label for split delivery
On occasion we need to split parcels and send you 2 packages. First check the courier label on the outside of your package which will show "1 of 2" or "2 of 2" where your order has been split. In these cases please check your email and text as the courier will give two consignment numbers and confirmation of drop off. This is usually the same day, however we ask you allow 24hrs for the 2nd parcel to arrive before contacting us.

After checking I cannot find the item
Thank you for checking for us we're sorry this is missing. So we can quickly send your item please report your order number and the item missing to us.

I made a mistake and did not add the item to my original order
You will need to place a new order for the item. If this was a small item and you would like us to give free postage on this second order please pop and chat with us.

If your item is missing from your order please contact us so we can offer help with the missing item.

We're sorry to hear that. The quickest way to work out best next steps is to use this link to speak with one of our team. Please add your original order number and if you can also upload a picture of the damage so we can assess and work with you to quickly resolve.

Which items are missing?

A Design Your Own Scooter or Personalised Accessories or Scooter
We make these scooters and accessories to order and despatch together with your standard items from our warehouse. You order will take up to 10 working days from the date of purchase. If it's been over 10 working days please get in touch.

Regular Scooter and Accessories Orders
Firstly please quickly check your order confirmation to confirm the items were included in the original order. It's easy to have missed an item off your order especially if it's an order with more than one item.

My item is showing on the order confirmation but it's missing from my parcel.

Unwrap and check each box in your order
If your item is a small accessory it should be packed within your main scooter box, this is something we do to keep all items together and for safe travel. The smaller items will be wrapped in a brown parcel paper within the scooter box and may have moved towards the bottom in travel.

Check the courier label for split delivery
On occasion we need to split parcels and send you 2 packages. First check the courier label on the outside of your package which will show "1 of 2" or "2 of 2" where your order has been split. In these cases please check your email and text as the courier will give two consignment numbers and confirmation of drop off. This is usually the same day, however we ask you allow 24hrs for the 2nd parcel to arrive before contacting us.

After checking I cannot find the item
Thank you for checking for us we're sorry this is missing. So we can quickly send your item please report your order number and the item missing to us.

I made a mistake and did not add the item to my original order
You will need to place a new order for the item. If this was a small item and you would like us to give free postage on this second order please pop and chat with us.

If your item is missing from your order please contact us so we can offer help with the missing item.

Our courier teams aim to deliver your parcel direct to you at your door, or to a safe location. If you have been notified that the parcel has been delivered the first thing to do is to check any "safe locations" on your property such as recycle bins, back yard, and outbuildings. Secondly please check with direct neighbours in case someone has taken the parcel in for you. If you are still unable to locate the parcel please note you order number and courier reference and pop to our chat team who will run a location check with the courier and take steps to help find the parcel with you.

We want you to love your products so if anything isn't quite right please make use of our FREE Royal Mail returns. You can send your products back to us for a full refund 28 days after purchase, no quibble! If this order did not hit the mark why not come and chat to us so we can guide you on a product that may better suit your needs, we're always happy to offer guidance and we love to hear your view on our products.

We want you to love your products so if anything isn't quite right please make use of our FREE Royal Mail service below. We offer a 28 day no quibble refund policy.

To request a refund
In your parcel you will find a paper delivery note and on the flipside our quick fill returns form. Fill this form out by hand stating the items you would like to return for a refund. Once our return team have processed your refund for you the payment makes its way to your original payment source. This part of the journey can take between 2-10 working days depending on your creditor or bank rules.

Once the parcel has arrived at the warehouse please allow us a further 48 hrs processing time as we unwrap and follow the instructions you wrote on your paper form. Once processed we'll confirm in an email that your refund has been actioned and monies on their way to your payment provider. Please be aware that depending on their timescales you can expect to see your credit showing in your account between 2-10 working days after processing.

Once you have booked your parcel into your local Post Office, or had the items collected by your Post Person it usually arrives with us no later than 3 working days. Once at our site the returns team aim to open and follow your paper instruction in the parcel within 48hrs. Your refunds will make its way to your original payment source. This part of the journey can take between 2-10 working days depending on your creditor or bank rules.

At Micro we are quality obsessed. Any item returned to us goes through a careful check for damage or imperfection. Any item that does not pass this quality test or look "as new" is added to our stock quarantine and sent into our Scooteraid scheme wherein it is used to support charity donations to less fortunate families. We work hard to ensure no return ever goes into landfill so even damaged or broken goods are broken down for spare parts or into raw recycled materials and sent to recycling centres in the UK.

We have created an online library of easy watch how to videos guides to help you put together your new product.

We're here to help, simply get in touch with our team.

Not got time to chat right now? No problem, simply book a free call back with a product expert. Select a time and day that work for you and we can call you or WhatsApp video you back for no charge at all!

At Micro Scooters we believe in creating quality products that with a little regular TLC and replacement when needed of worn parts will last a lifetime. Check out our easy TLC guide.

Take the pain out of everyday wear and tear issues and purchase one of our extended warranty plans for worry free scooting, from as little as £14.99 you can protect your scooter for 3 years.

Check out our truly exceptional value for money extended warranty plans.

We are proud that almost every part of every scooter can be replaced. This allows you to change worn parts and keep your scooter in tip top condition and even revamp the look on some models! First step is to use our easy SPARES FINDER tool to check which parts can be replaced.

Our team of engineers work tirelessly to create repair videos to show you how easy it is to complete a change over of a worn part at home, and with commonly found tools.

Can't find the video you need? Get in touch with our product experts who will find the right help for you.

We also have a free call back service if you don't have time to chat right now you can book a call back at a day and time that suit you better. We find that WhatsApp video call is the best way to help you so you can show us the issue with your scooter in real time.

Registering your scooter with us gives you peace of mind that you have proof an original product and be able to use this certificate as proof of identity should your scooter be stolen. Other benefits of registering include receiving tips from us on how to keep your scooter in tip top condition and being in with the with the chance to WIN £100 worth of Micro scooter vouchers! You'll also be the first to hear about special offers and new products and by registering enable us to inform you about any news regarding your scooter. Register your scooter today.

We love to hear your views on our products and services to help us keep moving forwards. If you would spare a few minutes to write a review it can be quickly left on our Trustpilot page.

Love Micro Scooters products and want to be part of our daily journey? Find us on...

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We are looking for some lovely people, who are wanting to share their experiences and adventures on their social channels. Having spent a bit of time coming up with something rather clever we are now delighted to unveil our Ambassador Portal: a smart little web based tool designed to allow you to earn reward points. We’ve set a few tasks, such as sharing stories and completing customer feedback, and these will grow throughout the year. Become an Micro Ambassador.